We don't make widgets : overcoming the myths that keep government from radically improving

Book
Published 2010
Item Details
ISBN:
9780872894808 (alk. paper)
0872894800 (alk. paper)
Publisher, Date:
Washington, D.C. : Governing Books, c2010.
Description:
xii, 124 p. : ill. ; 22 cm.
Notes:
Includes bibliographical references and index.
Contents:
The three myths
The amazingly ineffective (crazy, actually) ways government tries to improve
We don't make widgets
We don't have customers
We're not here to make a profit
Making it happen : leading a large-scale change initiative.
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