9780872894808 (alk. paper)
0872894800 (alk. paper)
Washington, D.C. : Governing Books, c2010.
xii, 124 p. : ill. ; 22 cm.
Includes bibliographical references and index.
The three myths
The amazingly ineffective (crazy, actually) ways government tries to improve
We don't make widgets
We don't have customers
We're not here to make a profit
Making it happen : leading a large-scale change initiative.