239 pages ; 25 cm
"A Borzoi book."
Why bureaucracies so often fail us
Where you want to go: "the vision thing"
Formulating a strategy
Techniques for implementing change
It's always about people
Stakeholders: friends and foes
The agent of change: "mirror, mirror on the wall"
Money, money, money: reforming in scarce times
Reform: the never-ending story
A flaming heart.
Subjects:Administrative agencies -- United States -- Reorganization.
Cabinet officers -- United States -- Biography.
Gates, Robert Michael, 1943-
Leadership -- United States.
Organizational change -- United States.
Public administration -- United States -- Anecdotes.
Texas A & M University System -- Biography.
United States -- Politics and government.
United States. Central Intelligence Agency -- Officials and employees -- Biography.
United States. Department of Defense -- Officials and employees -- Biography.